Orders can be placed through our online marketplace twenty-four hours a day, seven days a week.
We process and ship orders Monday through Friday only, excluding weekends. All orders are shipped next business day. All products ship via UPS. Note: Mixed orders that contain both dry and fresh-frozen items may ship separately. Various shipping options may be available at checkout. Once your order has been successfully received, you will be notified via email.
Processing and shipping times may vary due to product availability, high-volume days, and holidays. Please also know that adverse weather, natural disasters or other events out of Tuscan Market and UPS’ control can affect/delay the delivery of your shipment. As such, we are unable to guarantee express and ground delivery times. In the unlikely event of any such variation, we will notify you, via email, of the alternate shipping date.
Once your order has been processed and shipped, you will receive a separate email from UPS with tracking information.
Please also note that the shipping rates for most items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of UPS, all weights will be rounded up to the next full pound.
Due to the perishable nature of the products, we strongly recommend that someone should be present at the ship-to address in order to receive the package and to refrigerate or freeze the products immediately upon their arrival. In the event that no one is present to receive the package, UPS will leave your package at the door. Under no circumstances, however, will UPS or Tuscan Market be held accountable for spoiled or stolen food products when a package has been left at an address where no individual is present to receive the package.
In order to maintain the freshness and optimal temperature of our products, Tuscan Market uses custom-designed boxes that are insulated with Styrofoam. We then carefully layer dry ice packs between and among the box contents. These packaging materials are specifically designed for shipping perishables, so you can be assured that your products will arrive in the best possible condition.
We take pride in our high quality, artisan products. If there is an issue with your received order, please contact us within 12 hours of delivery.