FAQs & Privacy Policy

FAQs

  • What is Tuscan Brands?

  • What are the locations and hours?

  • Are you wheelchair accessible?

  • Is free WIFI offered?

  • What is your menu?

  • Do you offer gluten-free options?

  • Do you offer reservations?

  • I have an allergy. Can you accommodate?

  • Do you offer take-out?

  • Do you offer catering?

  • Do you offer private dining?

  • How do I sign up for a cooking class?

  • What products do you make in-house?

  • What is offered for parking?

  • How do I apply to work at your company?

  • I have a comment, compliment, suggestion. Who do I contact?

  • How do I purchase a gift card?

  • How do I submit a donation request?

  • How do I join your email list?

  • Where can I view your upcoming events?

  • I would like to carry my products in your retail store. How do I become a wholesale customer?

  • I am having website/technical issues. Who do I contact?

  • Can I bring my own cake to lunch or dinner?

  • Can I bring my own wine to lunch or dinner?

  • Can I bring my own flowers to lunch or dinner?

Privacy Policy

Information about our customers is an important part of our business, and we do not, in any way, shape or form, sell it to others.

We only collect the information you give us. We use the information that you provide for such purposes as responding to your requests, customizing future shopping, improving our stores, and communicating with you.

Your information is highly protected. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

Automatic Information

We receive and store certain data elements whenever you log on to our web site. Like many web sites, we use cookies and obtain browser information like referring pages and browser brand and version. We also time stamp the date and time of your visit.

How We Use Cookies

Cookies are small files that reside on your computer that web sites transfer to your hard drive through your browser. Our cookies simply enable our web site to recognize who you are in order to offer you a personalized greeting or determine your membership in our loyalty program. We also use cookies to store items in your shopping cart before checkout. In order to shop successfully at TuscanBrands.com, you need to leave cookies turned on in your browser’s settings.

How TuscanBrands.com Shares Information about Customers

We provide your shipping information to UPS (for obvious reasons) and to suppliers that function as third-party drop shippers for us. The information we supply to drop shippers only relates to the specific order being fulfilled by them. It is generally sent by secure email, secure http or secure ftp. We securely transmit your credit card data to the appropriate credit card company during order processing. As web technology and the online operating environment are constantly evolving, we cannot accurately predict all future applications of the data we store about your order history. If you strongly oppose any use of your contact information other than what is needed to fulfill orders, please let us know through our Contact Us page on TuscanBrands.com.

In the event TuscanBrands.com buys or sells a business unit, customer information may be one of the transferred business assets but remains subject to the policies made in this Privacy Statement.

With respect to law enforcement, we may be obliged to release personal information if we believe such release is appropriate to comply with the law, or protect the rights, property, or safety of TuscanBrands.com, our users, or others. This includes exchanging information with organizations that fight fraud and identity theft.

Link to / from Other Sites

When linking to another site, the TuscanBrands.com Privacy Policy no longer applies.  Neither TuscanBrands.com, its employees, agencies and officers can warranty the information or goods contained on External Sites and nor shall Tuscan Brands be held liable for any losses caused by reliance of information or use of goods provided by External Sites.  Using External Sites is done so at one’s own risk.

Security of Sensitive Information

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We reveal only a fragment of your credit card number when confirming an order. Information stored in our customer database is protected using state-of-the-art security methods.

Our business changes constantly, and our Privacy Statement may change periodically. Please check our web site frequently to see if any changes take place. However, we will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Our Commitment to Payment Data Security

Tuscan Brands wants to ensure the security of your personal and financial information while shopping on our web site.  Please be aware that no data transmission over the internet can be guaranteed as 100% secure, but for this reason we employ strong security measures to protect your personal information to the greatest extent possible.

Payment Data:

Every page of the Check Out Process in the Tuscan Brands’ web site uses SSL (Secure Sockets Layer) to transmit your personal information to our servers.  SSL is a set of rules followed by computers connected to the Internet.  These rules include encryption, which guards against eavesdropping; data integrity, which helps to prevent your communications from being tampered with during transmission; and authentication which helps verify that the party actually receiving your communication is who or what it claims to be.

The payment data you enter in the Check Out Process is used to complete your transaction, as well as for the detection and prevention of fraud. In support of these uses, Tuscan Brands may share your Payment Data with banks and other entities that process payment transactions or other financial services, and for fraud prevention and credit risk reduction.  (Change verbs such as prevents, assures and verifies to help to prevent, assists in verifying etc.  You do not want to make any guarantees or warrantees)

When you provide payment data while logged in we will store that data to help you complete future transactions.  (If Tuscan Brands has this practice they should disclose it)

After you log off or complete your transaction, Tuscan Brands may retain your payment instrument data for as long as reasonably necessary to complete your existing transaction, to comply with Tuscan Brands’ legal and reporting requirements, and for the detection and prevention of fraud.

In the very remote event that a breach in our security does occur, all parties possibly affected by such a breach will be promptly notified in accordance with.  N.H. RSA 359-C:20.